# 'Cannot locate CD/DVD-ROM' or 'Please insert correct CD/DVD'

These errors are typically caused by conflicts reading the disk, which can be a conflict with the disk or the drive itself. It can also be caused by conflicts with other files and programs that interrupt the proper reading of the disk.

- End all unnecessary background tasks to prevent programs from conflicting with the game and the reading of the disk.

How to end background tasks

- Empty your Temp folder to prevent file conflicts when starting up the game.

How to empty your Temp folder

- If you have a secondary disk drive, try using that drive instead.

- Try CD/DVD-ROM troubleshooting steps to prevent read-related errors.

CD/DVD-ROM troubleshooting steps

- If the issue occurs during installation, be sure to perform basic installation troubleshooting steps.

Help with installation issues