# Crashing After the Splash Screen

Crashes at the first game screen or splash screen can be caused by a few different things, including (but not limited to) an incompatible video card, older drivers for a compatible video card or sound card, or a conflict communicating with the disk drive. There are several steps you can take to try and resolve this issue.

- Ensure that all of the game's minimum requirements are met.

How to find the minimum requirements for the game

- Make sure that you have the latest drivers available for your video and sound card.

How to update drivers

- Make sure that any unnecessary background tasks are terminated. These tasks could interfere with the running of the game.

How to end your background tasks

- Check to make sure you have installed all of the patches available for the game. To check for new patches:

- Click the Start button (Windows button for Windows Vista) on the Windows Taskbar.

- Click All Programs.

- Click the game folder (The default should be in the EA Games or EA Sports folder.)

- Click the Check for Update or Auto-Update icon (This will force the game to check for updates.)

- Check to make sure there are no CD/DVD-ROM reading errors. While the game will usually display an error about reading the disk, in this circumstance it may not necessarily display such an error.

How to troubleshoot a CD/DVD-ROM